Recently, CSI Technology Group and the NJ Board of Public Utilities achieved another milestone by launching the CableTV Portal function. Through this portal, the cable companies can electronically and securely access and process customer requests or complaints that have been sent to the BPU by cable TV customers. These submissions include customer issues, problems and questions. The cable companies can view the records online, provide webbased responses, and can upload documents right into the system. This provides the BPU staff with the paperless capability to instantly see these responses, evaluate the case and proceed, saving time and resources.
“The great thing about this project is that it leverages so much of the technology already in place for the Board and for the NJ Office of Information Technology. The MyNJ portal is a terrific asset for the State and it’s great that MyNJ and InfoShare complement each other well. So in this case, it is the State, the Board, the cable companies and CSI as the vendor – who all benefit.” commented Chris Rein, CSI Vice President and the BPU’s account manager.